Try the headset on a different computer to further isolate the issue.

The drivers are automatically installed on the computer after a restart. Restart the computer to completely uninstall the drivers.Right-click on “Speakers (Realtek High Definition Audio)” and select “Uninstall device”.Type in “Device Manager” and hit enter.Press Windows key + S on the keyboard to open the Search bar.Note: If the earpiece works once the software is disabled, reinstall the software and restart the computer. Alternatively, open the 7.1 Surround Sound app and click on the 'Turn ON' or 'Turn OFF' button. Click on the 7.1 Surround Sound icon in the system tray and click the slider to turn it on or off. Check the audio ports and audio jack for any dirt or debris that may cause the issue.Ĭheck if the audio jack is plugged in properly.ĭisable the 7.1 Surround Sound (applicable to 7.1 Surround Sound headsets only).